Shipping + Returns

Because art is handmade and prints are on demand, standard production time for most Items is 3-5 days from receipt of your order. Standard shipping time for US is an additional 3-7 days depending on size and quantities. During high-traffic times, shipping may be longer. We send shipping updates and tracking once the order is received.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Gift cards are exempt from being returned. 

To complete your return, email us at info@michellecarnes.com for return instructions.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Shipping
To return your product, you should use USPS to mail your product to: PO Box 950, Sebastopol, CA 95473, United States

You will be responsible for paying for shipping costs for returns. Shipping costs are non-refundable. If you are shipping canvas or fragile items, use a trackable shipping service and purchase shipping insurance to guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.